Privacy Policy
Biosense Diagnostics Pte Ltd
Last updated: 11 August 2026
Biosense Diagnostics Pte Ltd (“Biosense Diagnostics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what we collect through our website (www.puffinder.com.sg), why we collect it, how we use and protect it, and the choices you have. It is intended to comply with Singapore’s Personal Data Protection Act 2012 (PDPA) and, where applicable, with the EU/UK General Data Protection Regulation (GDPR).
By using our website or submitting an enquiry, you agree to the practices described in this policy.
1. Who we are
Biosense Diagnostics Pte Ltd is a medical device company headquartered in Singapore.
Registered address: 4010 Ang Mo Kio Ave 10, Techplace 1, #04-01D, Singapore 569626
Email: hello@biosensedx.com.sg
Company registration number (UEN): 202030108E
For questions about this policy or your personal data, contact us using the details above.
2. What personal data we collect
Information you provide to us. When you complete our “Contact Us” form or email us, we collect the information you choose to give, which typically includes your name, email address, company or organisation (if provided), and the content of your message.
Information collected automatically. When you visit our website, our website platform (Squarespace) and its analytics tools automatically collect limited technical information such as your IP address, browser type, device type, pages viewed, and how you arrived at and navigate our site. This is used to understand website traffic and improve our site.
Sensitive or health-related information. Our website is not designed to collect health or medical information, and we ask that you do not include sensitive personal or patient data in your enquiry. If you voluntarily include such information in a message to us, we will treat it with the same care described in this policy, but we encourage you to share only what is necessary for us to respond to your enquiry.
3. How we use your personal data
We use the personal data we collect to:
• respond to your enquiry and communicate with you about your request;
• provide information about our products and services that you have asked about;
• operate, maintain, and improve our website and understand how visitors use it;
• comply with applicable legal and regulatory obligations.
Where our legal basis is required (for example under GDPR), we rely on your consent (which you give by submitting the form), our legitimate interest in responding to enquiries and operating our website, and compliance with legal obligations.
We do not sell your personal data, and we do not use it for automated decision-making or profiling.
4. Cookies and analytics
Our website uses cookies and similar technologies. Cookies are small files stored on your device that help the website function and help us understand site traffic.
We use:
• Essential cookies, which are necessary for the website to work properly and cannot be switched off;
• Analytics cookies, provided through our website platform (Squarespace), which help us measure visitor numbers and understand how our site is used.
You can control or delete cookies through your browser settings, and where a cookie banner is presented you can set your preferences there. Disabling some cookies may affect how the website functions.
5. How we share your personal data
We do not sell or rent your personal data. We may share it only in the following limited circumstances:
• Service providers who help us operate our website and business — most notably Squarespace, which hosts our website and provides its form and analytics tools. These providers process data on our behalf under their own privacy and security obligations.
• Legal and regulatory disclosure where required by law, court order, or a governmental authority, or to protect our legal rights.
Because our service providers (including Squarespace) may operate outside Singapore, your personal data may be transferred to and processed in other countries. Where such transfers occur, we take reasonable steps to ensure your data receives a standard of protection comparable to that under the PDPA and, where applicable, GDPR.
6. How long we keep your personal data
We retain enquiry information for as long as necessary to respond to and follow up on your enquiry, to maintain a record of our communications, and to meet legal or business requirements. When it is no longer needed, we securely delete or anonymise it.
7. How we protect your personal data
We take reasonable administrative, technical, and physical measures to protect personal data against loss, misuse, and unauthorised access, disclosure, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your rights
Depending on where you live, you may have the right to:
• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• withdraw consent to our use of your personal data;
• object to or restrict certain processing (for individuals covered by GDPR).
To exercise any of these rights, contact us at hello@biosensedx.com.sg. We will respond within the timeframe required by applicable law. You may also lodge a complaint with your local data protection authority — in Singapore, the Personal Data Protection Commission (PDPC).
9. Third-party links
Our website may link to other websites, including www.biosensedx.com.sg and external platforms such as LinkedIn. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
10. Children’s privacy
Our website is intended for a professional and business audience and is not directed at children. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. We encourage you to review this page periodically.
12. Contact us
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact:
Biosense Diagnostics Pte Ltd
4010 Ang Mo Kio Ave 10, Techplace 1, #04-01D, Singapore 569626
Email: hello@biosensedx.com.sg